Tech

Tech

Uber Eats Celebrates Its Second Anniversary With a Rebrand

4 days ago

Uber Eats is two years old and growing fast with its eye on worldwide expansion. The new Uber Eats app, just released, is designed with a global audience in mind.

Tech

San Francisco’s Robot Delivery Army Is Going to Start Needing Permits

5 days ago

We are clearly on #teamhuman, but more importantly we're all for local lawmakers not sitting idly by for many years before taking a move to understand how tech is affecting their neighborhoods.

Tech

Wendy’s Wins as #NuggsForCarter Is the Top Twitter Retweet of 2017

5 days ago

It's been an excellent year for fast food chains and social media, and Wendy's ability to stoke interest in the #nuggsforcarter push certainly paid off beyond its wildest dreams.

Chains

GM Wants Drivers to Order Coffee and Pancakes From Their Dashboards

6 days ago

We're in the early days of preordering at restaurants and neither consumers nor businesses have figured out the right customs and practices so that guests don't feel like there are two rival classes. We need some hospitality pros to help us figure this out.

Chains

How Quiznos Uses Mobile Tech to Capture Consumer Feedback

2 weeks ago

Personalization starts where the consumer is at; in this case sitting at a table eating a sub.

Tech

UberEats Bets on Personalization for a Delivery Edge

1 month ago

The best food delivery app is the one that gets you the food you want exactly when you want it — especially when you want it now. With over 80,000 restaurants on its platform, UberEats has done well to inject personalized suggestions into its ordering and delivery experience.

Operations

Square Grows in the Third Quarter, Driven by Bigger Retail Merchants and New Services

1 month ago

The ease of use for consumers and businesses alike make Square a smart choice in many cases, and as it adjusts to better meet the needs of larger businesses it is recognizing that it can carry this experience over to restaurants and other operators with slightly more complicated needs.

Tech

New Postmates App Puts Restaurants and Groceries on Level Ground

1 month ago

The new Postmates app feels like a local marketplace for food. The key to its success will be honing in on what makes it different from all the others.

Tech

Cava, the Data-Driven Fast-Casual Restaurant, Is Personalizing Loyalty

1 month ago

Cava is an excellent case study to show how powerful a restaurant, or brand, can be in the marketplace when it's built on top of large volumes of useful, actionable data.

Tech

Delivery Services Work to Help Virtual Restaurants

1 month ago

Virtual restaurants will take off thanks to data and logistics help from delivery services. But this popularity will usher in a new battleground: exclusivity on any given channel in exchange for help.

Tech

Chipotle Hopes an Updated App Will Help It Recover From Missteps

1 month ago

An app doesn’t matter if you can’t get people in the door in the first place.

Chains

Shake Shack Leans on Technology as It Continues to Grow

1 month ago

Shake Shack is correct that technology will move the customer experience forward, but the company needs to make some concrete decisions amid all its testing and iterating.